dhoni's commitment to responsible gaming
Entertainment should be enjoyable — not stressful. dhoni believes that the real enjoyment of gaming comes when every player knows their limits. On this page you will find tools to stay safe, signs to watch for, and ways to get help.
Responsible gaming on dhoni means knowing your own limits, keeping your time and money under control, and seeking help when needed.
Why playing responsibly matters
Online betting and casino games are a form of entertainment — not a guaranteed way to earn extra income. dhoni always wants its users to enjoy themselves within a set budget and not place bigger bets to recover losses. Gaming stays enjoyable when you treat it as a leisure activity rather than an obligation in daily life.
dhoni's Terms and Conditions clearly state that this platform is for people aged 21 and above only. Minors are strictly prohibited from opening accounts or placing bets. If there is any risk that a family member who is a minor could access your account, log out and keep your password secure.
Problem gambling is often a problem that grows gradually. It may be hard to recognise early on, but if certain signs appear, you should act quickly. dhoni's support team is always ready to help with this. You can find more answers related to responsible gaming on the FAQ page.
Under dhoni's Privacy Policy, your personal information and account activity are kept fully secure. If you request self-exclusion or a limit, that information is not shared with any third party.
The 21+ age requirement — no exceptions
Tools for setting your limits
dhoni provides several tools to help users stay in control of their gaming. Contact dhoni's 24/7 live chat or email support to activate these tools.
Deposit limit
Set a maximum deposit amount per day, week, or month. Once set, this limit cannot be increased before the specified time has passed.
Session time limit
Set a maximum time for continuous play. When the time is up, the session will end automatically and you will be prompted to take a break.
Cooldown (temporary break)
You can temporarily close your account for a set number of days. During this time, neither logging in nor placing bets will be possible.
Self-Exclusion
If you need a longer break, you can close your account for 3 months or permanently. After a permanent exclusion, the account cannot be reopened.
Gaming history review
View the full history of your bets, wins, losses, and deposits. This information helps you understand your own patterns and make informed decisions.
Contact support directly
To set any limit or submit a self-exclusion request, contact dhoni's 24/7 live chat or email directly.
Recognise the early signs of a problem
If you notice one or more of the signs below in yourself or someone close to you, take action straight away.
- Feeling the urge to place bigger bets after a loss to try to recover the money — commonly known as "chasing losses".
- Hiding the amount or frequency of your betting from family or friends.
- Cutting back on food, sleep, or time with family to spend more time betting.
- Using money set aside for essential expenses (rent, bills, children's education) for betting.
- Feeling restless, irritable, or unable to concentrate when not betting.
- Repeatedly trying to reduce or stop betting but failing to do so.
- Taking out loans or borrowing money from others for betting and keeping it secret.
- Seeing betting as the only way to escape everyday stress or anxiety.
Where to go for help
Acknowledging a problem is a sign of strength, not weakness. Use the support resources below.
dhoni live chat
dhoni's live chat support is available 24 hours a day, 7 days a week in Bengali and English. You can submit a limit request or self-exclusion request directly from here.
Email Support
You can contact us by email for sensitive matters. The dhoni team responds in Bengali and keeps your information completely confidential.
Family and close ones
Talk to a trusted family member or friend. Support from the people around you can be the greatest source of strength in overcoming a problem.
Professional counsellor
Speaking with a mental health specialist or counsellor can provide effective solutions. This service is available through both government and private providers in Bangladesh.
What dhoni ensures
Age verification
Age and identity are verified at registration and at any time if needed.
Data security
Your account and payment information is secured with SSL encryption and modern security measures.
Confidentiality
All communications and requests related to responsible gaming are kept completely confidential.
Support in Bengali
The dhoni support team responds in Bengali — get help without any language barrier.
User control
Limit-setting, cooldown, and self-exclusion options are always available and take effect immediately.
Protection for vulnerable users
If a risky pattern of play is identified, dhoni will proactively reach out to offer support.
Simple habits to stay safe
Before each session, decide on a fixed amount you can afford to lose without it affecting your daily life. Once that amount is gone, stop playing for the day — no more bets in hopes of winning it back. Remember, each game's outcome is independent and previous results do not determine what comes next.
Avoid alcohol or anything else that impairs your judgement while playing. Decide in advance which days of the week you will play and for how long. Use a timer or session limit so that time does not slip by without you noticing.
Treating betting as a source of income increases the chance of disappointment. Instead, think of it as a leisure expense — like buying a cinema ticket. Withdrawing your winnings promptly is a good habit, as it reduces the tendency to leave the money in your account and bet it again.