dhoni Privacy Policy

Introduction and Scope

dhonibet.cam (referred to as "dhoni", "we" or "our") operates an online betting and casino service for users in Bangladesh. This privacy policy ("Policy") applies to all users of the dhonibet.cam website and its associated mobile applications.

The purpose of this policy is to inform you transparently about what personal information we collect, how that information is used, how long it is retained, and in what circumstances it may be shared with third parties. This policy takes effect for you from the moment you register to use our service.

For the full terms governing use of the site, please read our Terms and Conditions page, which covers everything from opening an account to withdrawing winnings.

What Information We Collect

dhoni may collect the following categories of information in the course of providing its service:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — our service is for users aged 21 and above only)
• Email address and mobile number
• Username and password chosen by the user (stored in hashed form)
• National ID card or passport details (for KYC verification)

2.2 Financial Transaction Information

• Mobile banking numbers for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction dates, amounts and associated reference numbers

2.3 Automatically Collected Information

• IP address and device type (mobile, desktop)
• Browser type and operating system
• Cookie and session data
• Logs of which pages were visited on the site and for how long

2.4 Gaming Activity Information

• Betting history, amounts and outcomes
• Bonus claim records
• Duration of active sessions and game types

Purpose of Using Information

The information collected is used only for the specific purposes listed below:

3.1 Running and Improving the Service

This information is needed to create accounts, verify logins, process transactions and provide customer support. Analytical data is also used to identify technical issues and improve the user experience.

3.2 Identity and Age Verification

To take part in any betting or casino activity on dhoni, a user must be at least 21 years old. Documents submitted during the identity verification (KYC) process are used solely for this purpose.

3.3 Security and Fraud Prevention

Relevant information is analysed to detect unusual login attempts, multiple account creation or suspicious transactions. This directly helps protect your account and funds.

3.4 Communication and Notifications

Your email and mobile number are used to send important account updates, transaction confirmation messages and security alerts. Your prior consent will be obtained for marketing communications.

3.5 Ensuring Responsible Gaming

Gaming activity data is reviewed to support users who may be at risk of excessive gaming. Our Responsible Gaming section explains how you can set your own limits and seek help if needed.

Information Sharing and Disclosure

dhoni does not sell or lease your personal information to any third party. However, limited information may be shared in the following circumstances:

4.1 Service Partners

Only information essential to delivering the service is shared with payment processors (bKash, Nagad, Rocket, Upay and bank transfer providers), technology infrastructure providers and game software suppliers. These partners are required to maintain data protection standards equivalent to ours.

4.2 Legal Obligations

We may have a legal obligation to provide information in accordance with applicable laws in Bangladesh or court orders. In such cases, only the specific information stated in the request will be provided.

4.3 Security-Related Situations

Relevant information may be shared with the appropriate authorities in connection with fraud or cybercrime investigations. This is done to protect the interests of all legitimate users.

Information Security Measures

Several technical and organisational measures are in place to protect your information on dhoni:

• SSL Encryption: All data transmitted on the site is encrypted using SSL (Secure Sockets Layer) technology, which reduces the risk of data interception.
• Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Access Controls: Among our staff, only those responsible for specific tasks can access the relevant information.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Data Backups: Regular backups are kept on secure servers so that data is not lost in the event of a technical issue.

No system is completely impenetrable, but we follow internationally recognised security practices and make every effort to protect your information.

Cookies and Tracking Technologies

The dhoni website uses cookies and similar technologies. Cookies are small text files stored in your browser that help recognise you on subsequent visits.

6.1 Essential Cookies

These cookies are necessary to keep login sessions active, verify security tokens (OTP) and save language preferences. Without them, the site will not function properly.

6.2 Analytical Cookies

Analytical cookies are used to understand which pages are visited most, how long users stay on the site and where issues occur. This information is collected in aggregate form, not to identify individuals.

6.3 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some login and payment features to stop working.

Data Retention Period

How long your information is retained depends on the type of information and legal requirements:

• Account information is retained for as long as the account remains active.
• Financial transaction records are kept for a set period after account closure in accordance with applicable legal obligations.
• Marketing data is deleted as soon as you withdraw your consent.
• Security-related logs are kept for a limited period and then securely deleted.

Your Rights

As a dhoni user, you have certain specific rights regarding your own information:

8.1 Right to Access

You can log in to your account at any time to see what information is stored. Contact our support team directly for more details.

8.2 Right to Correction

If your account contains incorrect or outdated information, you can submit a request to our customer service to have it corrected. The correction process will begin after your identity is verified.

8.3 Right to Deletion

Upon closing your account, you may request that information beyond what is required by law be deleted. However, if there is an active dispute or investigation, the process may be delayed.

8.4 Right to Withdraw Consent

Consent given for marketing communications can be withdrawn at any time. This can be done by logging in and going to account settings, or by contacting the support team.

To exercise these rights or for any questions, contact us at: [email protected]

Protection of Minors

dhoni's service is strictly for users aged 21 and above. We do not knowingly collect information from any minor. An age verification process is active at registration, and additional KYC documents are requested in cases of doubt.

If you suspect that a minor's information has been collected by mistake, please notify our support team immediately — that information will be deleted promptly.

Changes to the Policy

This privacy policy may be revised due to changes in the service, adoption of new technologies or legal updates. A notice will be sent by email or posted on the site for significant changes.

The date of each revision will be shown at the top of the page. Continuing to use the site after a change means you have accepted the updated policy. Visit our FAQ section for general questions about our site.

Contact and Complaints

If you have any questions, objections or data-related requests about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Active 24/7 on the site (in Bengali and English)

We are committed to processing any legitimate request promptly. To learn more about dhoni, read our About Us page.